Terms of service

These terms are between you and the company identified on the legal information page, which operates this service under the name Seenby. Where these terms say “we” or “us”, they mean that company.

By creating an account or buying a subscription you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to do so.

You must be at least 18 to open an account or buy a subscription. This service is not directed at children.

Seenby is software that takes a set of colour values you type in, pairs them, and reports which pairs become the same colour under several standard transforms, along with the measured values and what you can do about it without changing a colour.

It is supplied as digital content and a digital service. Nothing physical is sold, produced or shipped, so there is no delivery, no shipping charge, and no returns process for goods.

The full statement of what the service does and does not do is on the how this works page, and forms part of these terms.

There are three plans. What each includes is set out in full on the pricing page.

All prices are in US dollars (USD) and include VAT at 20%. The price shown at checkout is the price charged. There are no setup, handling or processing charges, and there are no promotions, discounts or trials running, so there are no promotional conditions to disclose.

If we change the price of a plan, the change does not apply to a period you have already paid for. We will tell you before the change takes effect and you can cancel before it does.

Each plan includes a monthly allowance. Allowances refresh at the start of each billing month and do not carry over: an unused allowance at the end of a month is not banked and is not refunded. There are no top-up packs and no way to buy additional allowance separately — if you regularly run out, the next plan up is the answer.

If a request fails because of a fault on our side, the allowance it used is put back. If your allowance runs out mid-month, the service stops performing new calculations until the month rolls over or you change plan; nothing you have already saved is removed.

Paid plans renew automatically at the end of each period — monthly plans every month, annual plans every year — at the price then shown for that plan, until you cancel. You agree to that when you subscribe, and the checkout page states it before you pay.

You can cancel at any time from your billing page, in a couple of clicks, without contacting us and without being taken through a retention process. Cancelling stops the next renewal; your plan then runs to the end of the period you have already paid for.

Your separate statutory right to cancel a new subscription within 14 days, and how refunds work, are set out on the cancellation and refunds page.

The Digital Markets, Competition and Consumers Act 2024 introduces a set of subscription rules for consumer contracts. Those rules are not yet in force. We have implemented the following five voluntarily and early, and we treat them as binding on us now:

1. 01Full pre-contract information before you are bound. The price, the billing period, the fact that it renews automatically, when the first renewal falls, and how to cancel, are all stated on the checkout page before payment — not linked to, stated.
2. 02Reminder before every renewal. We email you before each renewal, saying what is about to be charged, when, and how to stop it. For annual plans that reminder goes out well before the date, not on it.
3. 03Cancelling is as easy as subscribing. Cancellation is a control on your billing page. It is not hidden, it does not require a phone call, an email or a chat, and there is no retention flow between you and the button.
4. 04A cooling-off period on renewals as well as on first purchase. As well as the statutory 14 days on a new subscription, we give you 14 days after each annual renewal to cancel that renewal for a refund of the renewed period, provided you have not used the service in the new period.
5. 05Prompt refunds. Where a refund is due we make it within 14 days, to the payment method used for the original transaction, without a fee.

Payments are handled by a regulated third-party payment service provider. Your card details are entered on and held by that provider; they do not pass through our servers and we never see or store a full card number. We keep only a record of the transaction — amount, date, plan, and the last four digits and card type as the provider reports them — which is what we need in order to bill you, refund you and answer a query about a charge.

The service is served over HTTPS throughout, including every page on which payment is initiated. Our handling of card data is in line with the Payment Card Industry Data Security Standard, and the great majority of that obligation sits with the payment provider precisely because the card data never reaches us.

If a payment fails we will try it again a small number of times over the following days and tell you. If it keeps failing we suspend the paid features rather than deleting anything.

Keep your login details to yourself and tell us promptly if you think someone else has them. An account is for one person; you may not share or resell access.

You can close your account at any time. Closing it cancels any subscription from the end of the paid period and, if you ask us to, deletes the sets of colours you have saved.

The acceptable use policy forms part of these terms. In particular the service must not be used as an input to medical, legal, financial, safety-critical, employment, credit, housing or judicial decisions, and its output must not be presented to anyone as an accessibility audit, assessment, certification or statement.

The software, the interface and the site are ours. The colour values you type in, the descriptions you write and the sets you save are yours — we claim no ownership of them and we do not use them to train any model. We need a narrow licence to store and process them in order to operate the service for you, and that licence ends when you delete them.

The matrices, plain-text reports and cards the service produces for you from your own values are yours to use, including commercially.

We aim to keep the service available and we do not promise that it will never be unavailable. We may need to take it down for maintenance, and we will try to do that at quiet times and to say so in advance where we can.

We supply the service with reasonable care and skill, as the Consumer Rights Act 2015 requires. If the service is faulty you have the statutory remedies under that Act — repair, or a price reduction where a repair is not possible or is not done within a reasonable time — and nothing here limits them.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses — this is a consumer service, and if you use it for a business, we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of the statutory rights described above.

We may change these terms. If a change is to your disadvantage we will tell you at least 30 days before it takes effect and you may cancel before it does, without penalty. Changes that are purely clarifications, or that are required by law, take effect when published and we will say what changed.

You can stop using the service and close your account at any time. We may suspend or close an account that is being used in breach of the acceptable use policy, or where we are required to by law. Where we do that we will tell you why, unless we are prevented from doing so, and we will refund any part of a period you have paid for and cannot now use, unless the breach was deliberate.

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings where you live.

If something has gone wrong, write to support@picassod.shop and tell us plainly what happened. We will reply within one working day and we would much rather sort it out directly. We are not a member of an alternative dispute resolution scheme and are not required to be.

Nothing in these terms affects your statutory rights.