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Ask a person

Both of these reach someone who can actually do something about it. Written enquiries are answered within one working day.

Direct

There is no chat widget and no ticket number. You write, a person reads it, a person replies.

Most questions are one of these

  • Billing, refunds and cancelling

    Cancel from your billing page at any time in two clicks. If a charge looks wrong, write to us — we would rather fix it than have you dispute it.

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  • Something on the site does not work

    Tell us what happened in your own words. You do not have to diagnose it. Include your browser if you know it.

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  • What the service will and will not tell you

    It gives measured values for pairs of colours. It issues no compliance verdict, no score and no replacement colours, and it says nothing about anyone's vision.

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  • Your personal data

    Ask what we hold, get a copy, have it corrected or deleted. We reply within a month and usually much sooner.

    Read the page
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Or write here

This goes to the same inbox as the address above. Only put in what you need to — there is no reason to include anything personal beyond a way to reply to you.

So we can reply. Nothing else is done with it.

In your own words is fine. You do not have to work out what went wrong.

Company details, including the registered company name and number, are on the legal information page. If you are unhappy with how we have handled something, say so in the same message and it will be treated as a complaint rather than a query.